Solutions

We provide a full array of solutions and services to meet the needs of our customers. From friendly, responsive and helpful technical support to individualized training, implementation assistance, and case management outsourcing. Our goal is to become a full partner in helping you accomplish your goals.

eScreenerPlus™: eSP™

VIDEO: Open the Online eSP™ Video Presentation
PDF Document: View the eSP™ Presentation as a PDF file

Public health, early childhood education, hospitals and other healthcare providers use our applications to complete their required activities and assure thorough and accurate care for each child.

HIPAA & FERPA Compliant
Compliance Driven — captures data for State and Federal Reporting
Program Accountability for Tracking, Follow-up and Reporting
100% Web-Based for reduced hardware and software expenses
Fast access to information -- when and where you need it
Comprehensive and coordinated system for case management
Multi-site access
Reduced manual data entry—eSP™ is ODBC and XML compliant. Managers can send or receive data from hospital patient systems or between early education programs. eSP™ can receive updates from other core systems, reducing duplicate data entry and manual data entry errors.

Support

“Happily when it comes to support, our customers have no need of 911calls but we’re here when you need us!”

More than just a saying, our entire technical support philosophy is truly based around this statement. Our commitment is to providing accurate, timely, and friendly assistance when our valued customers contact us. OZ Systems’ Performance Support Services are about relationships that produce results. We’re proud of our exceptional support professionals. Based on the feedback from customers around the world, we have good reason to be.

OZ Systems’ technical support is available in whatever format that fits the needs of our application users. We offer the latest and greatest in technical support delivery including:

Online help
Trouble tickets
Knowledgebase of interactive support directly from our applications.
Phone

For those times when we know our customers just want a real live person on the other end of the phone who understands the problem we're there for you. At times like this, our telephone support is instantly accessible, highly competent and abundantly cheerful.

Training

Training at OZ Systems is multi-faceted and customer-driven with a variety of options for every budget, including:

Onsite training
Online training
Self-paced tutorials

Blended solutions are often selected to provide optimal flexibility for diverse groups of users. OZ Systems’ professional educators and experienced trainers are Subject Matter Experts (SMEs) uniquely suited to collaborate with your organization’s SMEs to design, implement, and conduct customized training sessions for system users.

For customized projects, our training team works closely with our application architects and software developers during the design phase to ensure that training covers all key features. We’re experienced in drafting and executing “train the trainer” sessions for nurses, audiologists, public health and early intervention professionals.

OZ Systems uses industry-standard technologies for online training and meetings. Web-based sessions are widely used to provide cost-effective training to large groups of users in dispersed geographical regions, and to users with specialized training needs. The courses provide simulations and realistic scenarios to improve user learning. The online training sessions also utilize and share multiple applications, documents, and even video.

Implementation

OZ Systems’ goal is always to implement a project with training to ensure that schedules are met and users are fully prepared. If your project has specialized implementation milestones, talk to our experts who have assisted state agencies and others implement large-scale projects on time and within budget. We know the tricks of the trade to get projects delivered quickly and professionally.

Case Management

Case management involves teams of people involved with the care of an individual. From the provider at the point of care to the public health official charged with program oversight, numerous entities make up a "case team" to manage care processes. Often, case management and tracking activities are driven by various laws and regulations. The OZ Systems Case Management Team can assist in tackling these challenging and vitally important tasks.